Includes bibliographical references (p. 427-440) and indexes

Step 1. assess and build program and organizational readiness for utilization-focused evaluation -- Step 2. assess and enhance evaluator readiness and competence to undertake a utilization-focused evaluation -- Step 3. identify, organize, and engage primary intended users : the personal factor -- Step 4. situation analysis conducted jointly with primary intended users -- Step 5. identify and prioritize primary intended uses by determining priority purposes -- Step 6. consider and build in process uses if and as appropriate -- Step 7. focus priority evaluation questions -- Step 8. check that fundamental areas for evaluation inquiry are being adequately addressed : implementation, outcomes, and attribution questions -- Step 9. determine what intervention model or theory of change is being evaluated -- Step 10. negotiate appropriate methods to generate credible findings that support intended use by intended users -- Step 11. make sure intended users understand potential methods controversies and their implications -- Step 12. simulate use of findings : evaluation's equivalent of a dress rehearsal -- Step 13. gather data with ongoing attention to use -- Step 14. organize and present the data for interpretation and use by primary intended users : analysis, interpretation, judgment, and recommendations -- Step 15. prepare an evaluation report to facilitate use and disseminate significant findings to expand influence -- Step 16. follow up with primary intended users to facilitate and enhance use -- Step 17. metaevaluation of use : be accountable, learn, and improve.